Privacy Policy

Last updated: 29 September 2026

This Privacy Policy explains how Boatcrowd Pte. Ltd. ("Boatcrowd", "we", "us" or "our") collects, uses, discloses and protects personal data when you visit www.boatcrowd.com (the "Site"), submit a charter or sales enquiry, list a yacht for sale, or otherwise interact with us. Boatcrowd is a yacht brokerage: we arrange yacht charters with independent yacht owners, operators and central agents, and we broker the sale and purchase of yachts between independent sellers and buyers (together, "Suppliers" and "Counterparties"). Boatcrowd Pte. Ltd. is a company incorporated in Singapore.

We take your privacy seriously. This Policy is designed to comply with Singapore's Personal Data Protection Act 2012 (the "PDPA") and, where applicable, the EU and UK General Data Protection Regulation ("GDPR") and the California Consumer Privacy Act ("CCPA/CPRA"). Please read it carefully. By using the Site or submitting your information to us, you acknowledge the practices described here.

1. Who is responsible for your data

Boatcrowd Pte. Ltd. (UEN 201833747E), a company incorporated in Singapore with its registered office at 600 North Bridge Road, #11/08 Parkview Square, Singapore 188778, is the data controller responsible for personal data collected through the Site. If you have any questions about this Policy or wish to exercise your rights, you can contact us using the details in the "How to contact us" section below.

2. What personal data we collect

We collect personal data that you provide to us, data we generate or collect automatically, and data we receive from third parties.

2.1 Information you give us

Charter enquiry and booking details. Your name, email address, telephone number, country of residence, preferred destinations, dates, party size, budget, special requirements and any message you send us when you request an offer or make a booking enquiry.
Yacht purchase enquiry details. Your name, email address, telephone number, budget, preferred size, type and use of yacht, where she will be kept, and any message you send us when you enquire about buying a yacht, request a viewing or make an offer.
Seller and listing details. If you ask us to sell your yacht: your name and contact details, details of the yacht (builder, model, length, year, location, asking price, specification, history, inventory and images), and documents needed to market and sell her, such as registration and builder's certificates, bills of sale, class and flag certificates, VAT and tax evidence, survey reports and maintenance and charter records. Where the yacht is owned through a company or trust, we collect details of that entity and its authorised signatories.
Account and communication data. Information you provide when you correspond with our charter or sales teams by email, phone, web form, WhatsApp or chat, including the content of those communications.
Identity and verification data. To meet anti-money-laundering, sanctions and know-your-customer (KYC) obligations and the requirements of owners, sellers, banks and authorities, we collect a copy of the passport or other government-issued identification of charterers, buyers and sellers and, where requested, proof of address such as a recent utility bill or bank statement. For yacht purchases and sales we may additionally collect evidence of source of funds or source of wealth and, for corporate or trust parties, information identifying directors, signatories and ultimate beneficial owners.
Payment-related data. Where charter funds, purchase deposits or closing funds are processed through or by us, billing details, bank account details and transaction information. We may handle charter funds for onward transmission to the yacht's central agent (the "Stakeholder") and/or owner under the charter agreement, and, where appointed as stakeholder in a sale, hold deposits and purchase funds in a segregated client/escrow account for release in accordance with the sale contract. Card and bank payments are handled by our third-party payment and banking providers; we do not store full card numbers on our own systems.
Marketing preferences. Your choices about receiving communications from us.

2.2 Information we collect automatically

Technical and usage data. IP address, device and browser type, operating system, referring pages, the pages and yachts you view, search terms, language and currency settings, and the dates and times of your visits.
Cookies and similar technologies. See the "Cookies and analytics" section below.

2.3 Information from third parties

We may receive information from Suppliers and Counterparties in connection with a booking or sale (for example, from a listing central agent, a seller or a buyer's representative), from co-brokers, surveyors, lawyers and other professionals involved in a transaction, from identity-verification, sanctions-screening and credit-reference providers, from advertising and analytics partners, and from publicly available sources such as yacht registries, company registers or social media platforms when you interact with our pages.

2.4 Enquiries through AI assistants

If you ask ChatGPT or Claude to send an enquiry to Boatcrowd through our connector for AI assistants, the assistant passes us only the details you have confirmed: your name, email address, phone number and country, the yacht, your dates, the number of guests and your message. We use them only to answer your enquiry and to pass it to the yacht's owner, in the same way as an enquiry sent from the Site, as section 3 describes. A Boatcrowd broker replies by email. Your conversation with the assistant is handled by its provider under its own privacy policy.

3. How and why we use your data

We use personal data for the following purposes. Where the GDPR applies, the legal basis we rely on for each purpose is shown in brackets.

To respond to your enquiry and forward your requirements to relevant Suppliers so they can provide a quote or check availability (performance of a contract or steps taken at your request before entering one; your consent).
To arrange, process and administer charter bookings, including handling payments where applicable (performance of a contract).
To market yachts for sale on behalf of sellers, introduce buyers to suitable yachts, arrange viewings, sea trials and surveys, present offers, and administer sale transactions through to closing, including holding and releasing deposits and purchase funds where we act as stakeholder (performance of a contract or steps taken at your request before entering one; our legitimate interests).
To provide customer support and concierge services before, during and after your charter or purchase (performance of a contract; our legitimate interests).
To operate, maintain, secure and improve the Site and our services (our legitimate interests).
To send you marketing communications about yachts, destinations and offers, where permitted (your consent; our legitimate interests).
To verify your identity and carry out know-your-customer (KYC), anti-money-laundering, source-of-funds and sanctions checks required to confirm a charter, purchase or sale (legal obligation; our legitimate interests).
To prevent fraud, ensure security and comply with our legal and regulatory obligations (legal obligation; our legitimate interests).

Under the PDPA, we collect, use and disclose personal data only for purposes that a reasonable person would consider appropriate in the circumstances and for which you have given (or are deemed to have given) consent, or as otherwise permitted by law.

4. Sharing your data with Suppliers, Counterparties and others

Charter. To deliver the service you have requested, we share your enquiry and booking details with the Suppliers relevant to your request. This is the core function of our marketplace: when you submit an enquiry, we forward the information necessary for one or more Suppliers (the yacht owner, operator or their appointed central agent) to prepare an offer or process your booking. Where you proceed to a charter, the relevant booking and payment details are shared with the parties to the charter agreement, typically the owner, the central agent (Stakeholder) and, where we handle funds, our payment and banking providers, so the charter can be contracted and funds remitted in accordance with that agreement.

Sales and purchases. If you are a buyer, we share your enquiry, identity-verification and offer details with the seller and/or the yacht's listing central agent (co-broker) as necessary to arrange viewings, present your offer and conclude the sale. If you are a seller, we publish the yacht listing you have approved on the Site and, where agreed with you, share it with co-brokers and partner listing platforms; we share your identity, ownership and yacht documentation with the buyer and their advisers as required to conclude the sale, and we do not publish your identity or the fact of the sale without your agreement. In either case, once a sale proceeds, relevant details are shared with the parties involved in completing it, the other party to the sale, co-brokers, the stakeholder or escrow provider, surveyors, lawyers, flag registries, banks and finance providers, insurers, builders and yards, and tax or customs authorities, to the extent needed for the transaction.

Each Supplier, Counterparty and professional involved in your transaction is an independent business and acts as a separate data controller for the data we pass to them; their handling of your data is governed by their own privacy policies.

We may also disclose personal data to:

Service providers who process data on our behalf, such as hosting, IT, customer-support, communications, analytics, identity-verification and sanctions-screening, and payment-processing providers, under appropriate confidentiality and data-protection terms;
Professional advisers such as lawyers, accountants and insurers;
Authorities, regulators or other parties where we are required to do so by law, to respond to legal process, or to establish, exercise or defend legal claims;
A successor entity in the event of a merger, acquisition, reorganisation or sale of assets, in which case we will take reasonable steps to ensure your data remains protected.

We do not sell your personal data.

5. International transfers of data

Boatcrowd operates globally and works with Suppliers and service providers in many countries. Your personal data may therefore be transferred to, stored in, or accessed from countries outside your own, including outside Singapore and the European Economic Area, whose data-protection laws may differ from those where you live. Where we transfer personal data internationally, we take steps to ensure it receives a standard of protection comparable to that required under the PDPA and, where applicable, the GDPR, for example by using contractual safeguards such as the European Commission's Standard Contractual Clauses.

6. Cookies and analytics

The Site uses cookies and similar technologies to function correctly, remember your preferences (such as currency and language), analyse traffic and improve our services. Cookies are small files stored on your device.

Strictly necessary cookies enable core functionality and cannot be switched off in our systems.
Preference cookies remember choices such as your selected currency or recently viewed yachts.
Analytics cookies help us understand how visitors use the Site. We use tools such as Google Analytics and Clicky. These tools may collect information such as your IP address (often truncated/anonymised) and pages visited, and process it on our behalf.
Marketing/retargeting cookies may be used to show you relevant yachts and offers on our Site and on third-party sites.

You can control or disable cookies through your browser settings and, where offered, through our cookie banner. Disabling some cookies may affect how the Site works. For Google Analytics specifically, you can opt out via the Google Analytics opt-out browser add-on.

7. How long we keep your data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide our services, comply with legal, tax and accounting requirements, resolve disputes and enforce our agreements. Identity-verification, source-of-funds and transaction records relating to charters, purchases and sales are retained for the minimum periods required by applicable anti-money-laundering and record-keeping laws (typically at least five years after the end of the transaction or business relationship). When data is no longer required, we will securely delete or anonymise it.

8. How we protect your data

We implement reasonable technical, organisational and procedural security measures designed to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal or loss. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

In line with the PDPA, where a data breach is likely to result in significant harm to affected individuals, or affects 500 or more individuals, we will notify the Personal Data Protection Commission of Singapore and affected individuals where required, in accordance with applicable timeframes.

9. Your rights and choices

Depending on where you live, you may have some or all of the following rights in relation to your personal data:

Access. Request a copy of the personal data we hold about you and information about how we use it.
Correction. Request that we correct inaccurate or incomplete data.
Withdrawal of consent. Withdraw consent to our collection, use or disclosure of your data, on reasonable notice. Note that this may mean we can no longer provide certain services to you.
Deletion, restriction and objection (GDPR). Request erasure of your data, restrict or object to certain processing.
Data portability (GDPR). Receive certain data in a portable format.
Opt out of marketing. Unsubscribe at any time using the link in our emails or by contacting us.
CCPA/CPRA rights. If you are a California resident, you may have rights to know, delete, correct and opt out of "sale" or "sharing" of personal information. We do not sell personal information.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding. You also have the right to lodge a complaint with your local data-protection authority, including the Personal Data Protection Commission of Singapore.

10. Marketing communications

We will only send you marketing where we are permitted to do so. You can opt out at any time. Where required by Singapore's Do Not Call provisions or other applicable law, we will check relevant registers and honour your preferences before sending marketing messages to your telephone number.

11. Third-party links

The Site may contain links to third-party websites, including those of Suppliers and advertisers, which are not operated by us. This Policy does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party site you visit.

12. Children's privacy

The Site is intended for adults. We do not knowingly collect personal data from children without appropriate consent. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps to delete it.

13. Changes to this Policy

We may update this Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. We will post the updated version on this page with a new "Last updated" date and, where appropriate, notify you of significant changes.

14. How to contact us

If you have any questions, concerns or requests regarding this Policy or your personal data, please contact our Data Protection Officer:

Boatcrowd Pte. Ltd. (UEN 201833747E)
Attn: Data Protection Officer
600 North Bridge Road, #11/08 Parkview Square, Singapore 188778
Email: legal@boatcrowd.com
Contact form: www.boatcrowd.com/about/contact